Self-service experience
Member portal
A member and parent-facing portal layer for bookings, waivers, payments, progress, and role-aware self-service.
Portal surface is live
The spec’s member portal now has a visible operating board distinct from the internal admin app.
Healthy
1
Portal journeys currently healthy.
Needs setup
1
Experiences that still need setup.
Blocked
1
Experiences blocked by permissions or missing setup.
Audiences
3
Audiences represented in the portal map.
parent
Family bookings, waivers, and pickup permissions
The parent experience needs to feel calm on mobile because kids admin usually happens during busy real life, not at a desk.
member
Schedule, bookings, progress, and payment confidence
Adult members mostly need quick self-service and a clear sense of where they are in the training journey.
staff
Role-specific access and health-note boundaries
Staff portals need sharper permission boundaries before sensitive notes and action shortcuts become too broad.