Member self-service
Member app
A dedicated lane for the member-facing experience: bookings, notifications, progress, family self-service, and retention touchpoints.
Member self-service layer is live
TatamiOS now has a real place to think about the member-facing product, not just the internal admin surfaces around it.
Ready
1
Members or families who are ready for a richer self-service experience.
Needs setup
1
Households that still need basics like setup, waivers, or permissions.
At risk
1
Members who could benefit from app-based nudges before drift sets in.
Journeys
3
Distinct member-facing experience tracks currently visible.
Alessandro Rossi
Family self-service
The household is a strong candidate for a cleaner member-facing app experience because bookings, waivers, and progress all matter at once.
Next action: Enable grading reminders and trial-to-member welcome path
Ava Nguyen
Parent onboarding
This is the kind of family that benefits from a calmer self-service path instead of repeated front-desk clarification.
Next action: Finish waiver flow and portal basics before second visit
Luca Rossi
Progress and schedule visibility
A member app can help keep training rhythm visible before attendance softness turns into drift.
Next action: Reconnect motivation with goals, classes, and content touchpoints