Compact desk mode
Front-desk mode
A faster, tighter mode for arrivals, queue pressure, payments, documents, and follow-ups when someone is actually standing at the desk.
Front-desk mode is live
This is a distinct staff-facing product shape: less analysis, more fast operational orientation.
Lanes
5
Operational desk lanes currently represented.
Live touchpoints
5
Member-facing queues currently active at the desk.
Mode
Fast
Desk should be able to move from one lane to the next quickly.
Arrivals
17 due soonNext wave is kids fundamentals and two trial families expected before warm-up.
Waitlist pressure
2 hot sessionsKids and fundamentals both need eyes on cancellations and promotion timing.
Payment recovery
1 urgentOne failed payment is actively blocking a clean membership restart conversation.
Documents
2 missingOne trial waiver and one medical note need resolution before the weekend rush.
Tasks
4 activeOpen follow-ups are spread across leads, households, and event prep.