Growth lane
Leads and trials
Enquiries, trial bookings, follow-up timing, and conversions in one place so interest does not disappear between the front desk and coaches.
Lead pipeline is live
This is the first real pre-member surface in the app, so trials and conversions can now live beside classes and billing instead of outside the system.
New
1
Fresh enquiries that still need a first response.
Trials
2
People currently in the trial journey.
Follow-up
1
People waiting on a human follow-up.
Converted
1
Leads already turned into members or families.
Isla Morgan
Kids BJJ · Website enquiry · Touched 2 hours ago
Confirm Saturday trial and waiver with parent
Trial session: Saturday 9am Kids
Guardian: Emma Morgan
Ryan Patel
Adult Fundamentals · Walk-in · Touched yesterday
Send 3-class intro offer and answer timetable question
Outcome: Completed first trial, asked about fundamentals-heavy path.
Mia Kim
Women’s No-Gi · Instagram DM · Touched today
Coach follow-up before Thursday class
Trial session: Tuesday 7pm No-Gi
Oliver Nguyen
Kids BJJ · Sibling referral · Converted this week
Onboard into family billing and kids fundamentals
Guardian: Linh Nguyen
Chloe Singh
Adult BJJ · Phone call · New this morning
Call back with beginner timetable and pricing
Pipeline cues
Convert a lead
When a trial decides to stay, move straight into the member-create flow.
Check trial-friendly sessions
Use the class schedule to steer adults and kids into the right first experience.
Watch trial progression
Move from first trial to early retention without losing skill-development context.