Growth command center
Run the daily lead conversation queue here. Template editing and automation building now live in focused pages so this screen stays usable during busy front-desk hours.
5
Threads
4
Templates
3
Flows
2
Review gated
2
Reusable email templates across enquiry, trial, and conversion stages.
SMS
2
Reusable SMS templates for fast, personal follow-up.
Flows
3
Automation ladders with trigger, gates, and owner rules.
Blocked
2
Provider or approval gates still blocking outbound sending.
Conversation inbox
Lead-level work queue with the next owner action and the blocker that matters most.
Isla Morgan
mediumreadyConfirm Saturday 9am Kids
email · Dom Favaloro
Capture
Website enquiry
Trial
Saturday 9am Kids
Ryan Patel
highreadySend 3-class intro offer and answer timetable question
mixed · Sarah Chen
Capture
Walk-in
Trial
No class selected
Mia Kim
highreadyConfirm Tuesday 7pm No-Gi
mixed · Sarah Chen
Capture
Instagram DM
Trial
Tuesday 7pm No-Gi
Oliver Nguyen
normalreadyOnboard into family billing and kids fundamentals
email · Dom Favaloro
Capture
Sibling referral
Trial
No class selected
Chloe Singh
normalneeds consentCall back with beginner timetable and pricing
mixed · Luca Rossi
Capture
Phone call
Trial
No class selected
Growth tools
Readiness
Add Resend and Twilio credentials before sending member notifications.
Lead consent is tracked; provider enforcement hooks are next.
Flow timing is guided; timezone policy settings come next.
Approval queue
Template approval
review1 template need copy, token, and consent review.
Flow activation
review3 flows need trigger, stop-rule, and owner approval.
Provider send gate
blockedResend and Twilio credentials must be present before outbound sends can run.
Human send review
blockedIndividual sends remain approval-only until delivery logging, unsubscribe, and bounce handling are connected.
1
New enquiries
Reply, qualify program fit, and book trial
mixed · Front desk
2
Trial pipeline
Confirm attendance, capture outcome, and recommend next class
mixed · Coach owner
1
Conversion follow-up
Send plan recommendation and schedule decision call
sms · Membership owner
2
Family leads
Keep guardian, waiver, and billing language explicit
email · Front desk