Conversations
Message library
Templates
Create, review, and edit the reusable email and SMS copy used by lead capture, follow-up, conversion, and reactivation flows.
2
2
SMS
1
Review
Create template
Preview
Quality gates
Consent
Consent rule captured per template
Tokens
Merge fields are detected from message copy
Ownership
Every template has a staff owner
First enquiry reply
smsnew enquiryapprovedHey {{first_name}}, thanks for reaching out to {{gym_name}}. Want me to send the best beginner class times for {{program}}?
{{first_name}}{{gym_name}}{{program}}
Trial confirmation
emailtrial bookedapprovedYour {{gym_name}} trial is booked
{{first_name}}{{gym_name}}{{program}}{{trial_time}}
Post-trial check-in
smstrial completedapprovedHey {{first_name}}, great having you in today. Based on your goals, {{next_class}} is the best next step. Want me to hold a spot?
{{first_name}}{{next_class}}