Delivery intelligence
Webhook ingestion
Provider events mapped into message state, suppressions, reply inbox, and analytics.
Event map
email.delivered
ResendmappedMaps to conversation_messages.delivered_at and status delivered.
Design ready
email.opened
ResendmappedMaps to opened_at and analytics open rate.
Design ready
email.clicked
ResendmappedMaps to clicked_at and conversion attribution.
Design ready
email.bounced
ResendreceivedCreates email suppression and marks message failed.
Needs secret
message.inbound
TwilioreceivedCreates inbound reply, opens SLA, and pauses automation.
Needs secret
message.opt_out
TwiliomappedCreates SMS suppression and blocks future sends.
Design ready
Production contract
Reject webhook payloads without the provider signature secret.
Provider message IDs update existing messages without duplicate events.
Inbound replies, opt-outs, bounces, and complaints stop journey execution.