Tenant workspace

SITEMAP.XML operating spine

Live workspace

sitemap.xml

Conversations

Compliance

Consent and suppressions

Keep opt-outs, bounced contacts, staff blocks, and channel-level restrictions visible before any send can happen.

Add suppression

Suppression register

Opt-outs, bounces, complaint blocks, and staff safety decisions feed the send queue and audit layer.

New enquiry without explicit consent

sms

No SMS until consent is confirmed at front desk

staff

Policy