Listening layer
Feedback
A product surface for member, parent, and coach feedback so the academy can learn from what people are actually experiencing.
Feedback surface is live
This gives the system a listening category, which is a different product shape again from operations, growth, or billing.
Items
3
Feedback items currently represented.
Positive
1
Clearly positive signals worth reinforcing.
Mixed
1
Mixed signals that probably need iteration.
Urgent
1
Urgent feedback that should drive follow-up or process changes.
Kids grading communication
parent · Today
Parents want more clarity on how belt-readiness is explained before grading invitations go out.
Trial class atmosphere
member · Yesterday
Adults are responding well to the fundamentals-first entry path and the calmer intro framing.
Pickup clarity at kids finish
coach · This week
Pickup permissions and late parent arrivals need a cleaner shared process between desk and coaches.