Risk and safety
Incidents
Capture safety, billing-friction, and facility issues in one lane so the hard moments do not vanish into memory.
Incident tracking is live
The system now has a dedicated place for operational incidents, which helps safety, facilities, and difficult member moments stay accountable.
High
1
Incidents that need immediate owner attention.
Watch
1
Issues that are contained but still deserve follow-up.
Low
1
Low-severity issues still worth logging and closing out.
Areas
3
Different operational areas represented in the log.
Incident queue
Late pickup confusion after kids class
watchKids finish · Yesterday · Owner: Front desk
No safety breach, but the handoff between coach and guardian permissions needs tightening.
Small mat tear spotted near wall edge
lowMain mats · Today · Owner: Facility lead
Contained for now, but should be patched before the weekend seminar block.
Member discomfort during recovery call
highBilling · This week · Owner: Owner
Language and timing need review so the recovery workflow feels supportive rather than abrupt.