TatamiOS | Software for gyms that runs itself

Retention outreach

Re-engagement agent

Human-reviewed SMS, email, and call work that turns churn signals into specific next conversations without losing audit context.

Re-engagement has operating depth

Outreach now sits behind retention plans, owner review, channel choice, and member-specific reasons instead of generic campaign sends.

Ready

Messages ready for staff review or send-off.

Drafting

Outreach still being drafted or tuned.

Watch

Cases where a call or human judgement matters most.

Plans

Retention plans feeding this outreach lane.

Luca Rossi

sms · Owner: Coach Luca

ready

Message is short, personal, and tied to the next comp-squad block rather than a generic we miss you note.

Review

Staff send-off

Source

AI signal

Tone

Specific

Ryan Patel

email · Owner: Sarah Chen

drafting

Draft should reference the fundamentals path and remove uncertainty about where to restart.

Review

Needs judgement

Source

AI signal

Tone

Specific

Ava Nguyen

call · Owner: Front desk

watch

This is a parent-confidence moment, so the agent should support the staff member rather than replacing the call.

Review

Needs judgement

Source

AI signal

Tone

Conversational

Plan Feed

No retention plan feed yet

Queued churn interventions will feed this outreach lane before messages are sent.

Safety Rules

Ready means staff can review and send; it does not mean the agent sends without permission.

Calls stay as coach or front-desk prompts, especially for parent confidence or sensitive churn risk.

Every message should reference a real reason: class fit, confidence, billing clarity, or restart path.