AI follow-up
Re-engagement agent
Turn retention signals into respectful outreach that sounds specific, useful, and human.
Re-engagement lane is live
The product now has a clear place for AI-assisted outreach that supports staff without making member care feel automated.
Ready
1
Messages ready for staff review or send-off.
Drafting
1
Outreach still being drafted or tuned.
Watch
1
Cases where a call or human judgement matters most.
Channels
3
Different channels currently represented.
Luca Rossi
sms · Owner: Coach Luca
Message is short, personal, and tied to the next comp-squad block rather than a generic we miss you note.
Ryan Patel
email · Owner: Sarah Chen
Draft should reference the fundamentals path and remove uncertainty about where to restart.
Ava Nguyen
call · Owner: Front desk
This is a parent-confidence moment, so the agent should support the staff member rather than replacing the call.